Customer Team Member

Newcastle upon Tyne, Tyne and Wear, NE5 1TH

Pay: Meets national minimum wage

Contract Type: Permanent

Hours: 16 hours per week + regular overtime, part time

Disability Confident: No

Closing Date: 14/07/2026

About this job

Customer Team Member - Stamfordham Road, Callerton, Newcastle upon Tyne, NE5 1TH.

Pay: £13.04 per hour. Contract: 16 hours per week with regular overtime, permanent, part time.

Working pattern: Opening shifts, early morning starts through to early afternoon, with flexible availability across the week to include at least one weekend shift (either Friday after 6 pm, any shift on Saturday, or Sunday). Availability can be discussed further at interview.

The role will involve working in our in store bakery and receiving full, paid training. You must be aged 18 or over and available to work before 6 am or after 10 pm as required.

As a Customer Team Member, you will work as part of a friendly team in a fast moving Co op store, helping to deliver essential services to the community every day. Depending on your store, this could involve working in the post office, bakery, or assisting with online order picking and packing for home delivery.

Responsibilities

• Support the day to day running of the store by delivering friendly and thoughtful service, helping to resolve customer issues.
• Work with the team to keep the store running smoothly.
• Operate shop floor and tills, and contribute to daily operations in the in store bakery to create a great shopping experience.
• Maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
• Ensure the store is safe and meets legal requirements.
• Promote Co op Membership and support the local community.

Qualifications

• A genuine passion for helping people and delivering great customer service.
• The ability to work flexibly across a range of shifts and as part of a team.
• Interest in retail and a busy store environment (experience not essential).

Benefits

• Full training and career development resources.
• 30% discount on all Co op products in store.
• Flexible access to pay as you earn it.
• Pension scheme with up to 10% employer contributions.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Market leading policies to support life's big moments.