Customer Team Member

Customer Team Member

Location: 14 - 18 The Oval Pin, Stevenage, SG1 5RB

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: Closing shifts from 1pm through to 10:15pm, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.

About the role

Join us as a Customer Team Member and play a key role in delivering friendly, helpful service in your local Co op store. Depending on the store, duties may include working in the post office, bakery, or picking and packing orders for home delivery. Your aim is to make life easier for our customers.

Why this job matters

You'll help keep our shelves stocked, support sales, and ensure customers find what they need. You'll become a familiar face in the community, engage with local and national charities, and promote Co op Membership.

Responsibilities

• Support the day to day running of the store by delivering friendly and thoughtful service, helping to put things right when needed.
• Work with your team to keep the store running smoothly.
• Work hands on on the shop floor and tills, and contribute to daily operations to create a great shopping experience.
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
• Promote Co op Membership and support your local community.

Qualifications

• A genuine passion for helping people and delivering great service.
• The ability to work as part of a team and flexibly across a range of shifts.
• An interest in retail and working in a busy store environment (experience not essential).

Benefits

• Full training and career development resources.
• 30% discount on all Co op products in store.
• Flexible access to your pay as you earn it.
• A pension scheme with up to 10% employer contributions.
• 31 days of holiday (pro rata, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Market leading policies to help you through life's big moments.
• Inclusive workplace culture.

Legal and EEO statement

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel they belong, supported by our inclusive policies. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we'll support you.