Customer Team Member

Customer Team Member

Location: Broadway House Springwell Road, Sunderland, SR4 8NW

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and at least one weekend shift. The role will include working in our in store bakery.

30% colleague member discount in store - more benefits below.

You must be aged 18 or over to apply for this role as it may involve working before 6 am or after 10 pm, or other business related needs.

Why this job matters

Help keep shelves stocked, support sales, and build community connections. Promote Co op membership and participate in local charities. Deliver friendly, helpful service that makes customer lives easier each day.

What you'll do

• Support the day to day running of the store by delivering friendly and thoughtful service, helping to solve issues when they arise.
• Work with your team to keep the store running smoothly.
• Use your shop floor skills at tills and in the in store bakery, contributing to daily operations for a great shopping experience.
• Maintain store performance by stocking shelves, checking prices, dates, and stock accuracy.
• Promote Co op Membership and support the local community.

What you'll bring

We only ask for the minimum criteria. To thrive here, you'll need:

• A genuine passion for helping people and delivering great service.
• The ability to work as part of a team and flexibly across a range of shifts.
• An interest in retail and in a busy store environment (experience not essential).

Why Co op?

Co op is member owned, focused on community and purpose. You'll also receive:

• Full training and career development resources.
• 30% discount on all Co op products in store.
• Flexible access to pay as you earn it.
• A pension scheme with up to 10% employer contributions.
• 31 days of holiday (pro rata, including bank holidays).
• 24/7 access to GP appointments and a colleague support programme.
• Cycle to work scheme.
• Market leading policies to help you through life's big moments.
• Inclusive and diverse workplace commitment.

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.