Customer Team Member

Customer Team Member

Location: Penrhiwceiber Road, Penrhiwceiber, Mountain Ash, CF45 3SP

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either Friday after 6 pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further.

Full, paid training provided

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. You'll provide great service at the tills and on the shop floor, and perform a wide range of other tasks around the store such as re stocking shelves and cleaning spillages.

What you'll do

• Friendly and thoughtful service - you'll put customers first in everything you do: respond to queries, champion Co op products and Membership, work in our in store bakery and do all you can to deliver a great shopping experience
• Work together to make everyone's day better - support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep shelves stocked and ensure prices, dates, and temperatures are correct
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co op?

• 30% discount on all Co op products in store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream - a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rated for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle to work scheme

Building an inclusive workplace

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.