Customer Team Member

Customer Team Member

Location: High Street, Cottenham, CB24 8QP

Pay: £13.04 per hour

Contract: 15 hours per week + regular overtime, permanent, part time

Working pattern: Closing shifts - Tuesday, Wednesday, Friday from mid afternoon to 10 pm; Saturday 10 am 6 pm. Includes in store bakery duties. We're happy to discuss availability further at interview.

Full, paid training provided.

We're looking for Customer Team Members to join our team at Co op.

When you join Co op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store such as restocking shelves and cleaning up spillages.

At Co op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - putting customers first in everything you do: responding to queries, championing Co op products and Membership, working in our in store bakery, and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal - keeping shelves stocked and ensuring prices, dates, and temperatures are all correct.
• Help introduce new products and services - making changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community - getting involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co op?

• 30% discount on all Co op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream - a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle to work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

We reserve the right to remove a vacancy before the scheduled closing date.