Customer Team Member

Customer Team Member

Location: Sea Road Winchelsea Beach, Winchelsea, TN36 4LE
Pay: £13.04 per hour
Contract: 14 hours per week + regular overtime, 4 month seasonal temporary contract, part time
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) including at least 1 weekend shift, to be discussed at interview. Role will include working in our in-store bakery
Full, paid training provided

Eligibility: You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or other business related needs.

We're looking for Customer Team Members to join our team at Co op.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. You'll provide great service on the tills and shop floor, and perform a wide range of other tasks around the store such as restocking shelves and cleaning up spillages.

Co op values fairness and support for its colleagues, providing physical, mental, and financial wellbeing programs alongside leading policies for life events.

What you'll do

• Friendly and thoughtful service - put customers first in everything you do: responding to queries, championing Co op products and Membership, working in our in store bakery and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better - support store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal - keep shelves stocked and ensure prices, dates, and temperatures are correct.
• Help introduce new products and services - make changes feel natural, sharing experiences with colleagues so everyone learns together.
• Support the local community - get involved in activities and events.

This job would suit people who have

• Genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Why Co op?

• 30% discount on all Co op products in store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream - a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle to work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply process and our inclusion commitments at jobs.coop.co.uk/diversity inclusion.