Customer Team Member

Customer Team Member

Location: 13 - 15 Cole Green Lane, Welwyn Garden City, AL7 3PP

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Friday after 6pm, any shift on Saturday, or Sunday. The role includes working in our in store bakery.

Full, paid training provided.

Minimum age requirement: 18 years or older. The position may involve work before 6am or after 10pm.

As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service on the tills and shop floor, restocking shelves, and maintaining a clean and safe shop environment.

What you'll do

• Friendly and thoughtful service - putting customers first, responding to queries, championing Co op products and Membership, working in our in store bakery and ensuring a great shopping experience.
• Work together to make everyone's day better - supporting store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal - keeping shelves stocked and ensuring prices, dates, and temperatures are as they should be.
• Help introduce new products and services - making changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community - getting involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co op?

• 30% discount on all Co op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream - a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays; pro rata for part time colleagues).
• Virtual healthcare services for you and your family: GP appointments, eye care, mental health support, nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle to work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we'll support you.