Customer Team Leader

Customer Team Leader

Location: 76-78 Heaton Moor Road, Heaton Moor, Stockport, SK4 4NZ

Pay: £14.48 per hour

Contract: 30 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and at least one weekend shift. Discussed at interview.

30% colleague member discount in store.

Join us as a Customer Team Leader and take the next step toward managing your own store.

Why this job matters

You'll keep our shelves stocked and support sales, helping us offer more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day to day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co op through community engagement and membership growth

What you'll bring

We only ask for the minimum criteria. To thrive here, you need to bring:

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Qualifications

• You must be aged 18 + to authorise age related sales.
• Minimum criteria as outlined above.

Benefits

• Full training and career development resources
• 30% discount on Co op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro rata, including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Cycle to work scheme
• Market leading policies to help you through life's big moments

We welcome you

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.