Customer Team Leader

Overview

Customer Team Leader. Location: 390 Ormeau Road, Belfast, BT7 3HX. Pay: £14.48 per hour. Contract: 20 hours per week + regular overtime, permanent contract, part time. Working pattern: a mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (Friday after 6pm, any shift on Saturday, or Sunday). Availability can be discussed at interview.

30% colleague member discount in store. Apply easily from your mobile by completing assessments - no CV needed. You must be aged 18+ to authorise age-related sales. Join us as a Customer Team Leader and take the next step toward managing your own store.

Role context

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve working in our post office or bakery or supporting online services and our home delivery drivers. You'll play a key role in making life easier for our customers.

Why this job matters

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services. You'll be a familiar face in the community, getting to know customers and helping us stay connected with local and national charities. You'll be a champion for Co-op membership, helping drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring:

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. When you join us, you're not just taking a job, you're joining a movement. We are an organization that puts people and communities first, powered by purpose. You'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 GP access, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you through life's moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to a workplace where colleagues feel they belong, supported by our inclusive policies. We are part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria. If you need adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

Application and selection

As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.