Customer Team Leader

Customer Team Leader Location: 383 Wigan Road, Bolton, BL3 4QJ Pay: £14.48 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: a mix of opening, closing, and mid day shifts with flexibility across the week, including at least 2 evening shifts and 1 weekend shift.

Either Friday after 6 pm, any shift on Saturday, or Sunday.

You must be aged 18+ to authorise age related sales.

As a Customer Team Leader, you will lead a small team in a fast paced Co op store, helping to deliver essential services to the community. Depending on the store, this could involve working in the post office or bakery, supporting online services, or assisting home delivery drivers. You will be a key player in making life easier for customers and supporting the growth of Co op membership.

Responsibilities

• Own the day to day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co op through community engagement and membership growth

Qualifications

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on Co op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro rata, including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Cycle to work scheme
• Market leading policies to help you through life's big moments

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.