Customer Team Leader

Customer Team Leader

Location: Lowland Road, Brandon, DH7 8NN

Pay: £14.48 per hour

Contract: 30 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview. Duties will include working on our Post Office Counters

30% colleague member discount in store

You must be aged 18+ to authorise age related sales

Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast paced Co op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day to day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co op through community engagement and membership growth

What you'll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on Co op products in store
• Flexible access to pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Market leading policies to help you through life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.