Customer Support Specialist

Job opportunity: Remote Care Technical Support Specialist

Location: Solihull

Salary: £ 27,300 per annum

Contract type: 12 months

Hours: 37.5 hours per week (Monday - Friday, 08:00 - 4:00)

Need to have an own car

Section 1: Purpose of the job

• Works in a call center environment under supervision on defined work assignments while following established procedures
• Exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, client field personnel, patients, and various internal departments

Section 2: Roles & responsibilities

• Is readily available to callers to respond and to document inquiries regarding technical questions, issues and/or complaints, as well as adverse events by identifying and collecting relevant information from callers
• Documents all product contacts via active and clear notetaking. Prepares Field Contact Reports (FCRs) and forwards them to the Product Performance Group per department policies
• Adheres to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy
• Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

Responsibilities for all functions:

• This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.
• When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor

Section 3: Education & competencies

Preferred:

• Track record as a technical specialist or in a customer service role
• Good verbal and written communication skills in English and local language
• Fluent in English
• Successful engagement with customers
• Experience in use of analytical tools and software
• Ability to work within a team in a fast-paced changing environment
• Strong organizational and follow-up skills, and attention to details

Randstad Business Support is acting as an Employment Business in relation to this vacancy.