Customer Support Specialist

Job Title: Aftercare Specialist

Location: LS11 Smile White

Job Type: Full-time, Monday - Friday: 9:00 - 17:00

Salary: £25k

About Us:

Smile White is a premier provider of dental care, committed to delivering outstanding patient experiences. We specialise in comprehensive treatments, ensuring every patient receives top-tier care. We are now seeking a compassionate and organised Aftercare Specialist to join our team and support our patient's post-treatment.

Key Responsibilities:

• Engage with patients' post-treatment to ensure they feel supported and informed.
• Address patient concerns, providing guidance and liaising with clinical staff when necessary.
• Schedule follow-up appointments and coordinate ongoing care plans.
• Maintain accurate patient records and follow GDPR compliance.
• Support the wider team with administrative tasks related to aftercare.

Requirements:

• Excellent communication and interpersonal skills.
• Strong Customer Care Experience
• A caring and empathetic approach to patient interactions.
• Strong organisational skills and attention to detail.
• Prior experience in a healthcare or customer-facing role is desirable but not essential
• Flexibility to work the specified hours.

What We Offer:

• A supportive and friendly team environment.
• Competitive pay and benefits.
• Training and opportunities for professional growth.

How to Apply:

If you're passionate about making a difference in patient care and can work the stated hours, we'd love to hear from you!

Let's create beautiful smiles together at Smile White!

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Experience:

• customer service: 2 years (preferred)

Work Location: In person