CUSTOMER SUPPORT SERVICE AFRICA (a) 100 %

JOB SUMMARY:

For this supporting role, we are looking for a proactive acting and culturally aware Customer Service Manager to join our African sales team. You will be the vital link between our clients and sales team, ensuring seamless communication, order efficiency, and high customer satisfaction.

WHAT YOU WILL DO:

• Process customer inquiries (email/phone) in French and English ensuring timely and accurate responses.
• Handle routine sample requests and offers.
• Process orders, track shipments, and coordinate logistics for African customers.
• Manage communication with the forwarders, and Banks (e.g. Letter of credit).
• Communicate with internal production and sampling departments (German).
• Resolve logistics challenges and customer complaints, escalating complex cases when necessary.
• Maintain and update customer records in our Project management tool.
• Oversee Proforma Invoices, monitoring order status and ensure transparency for entire sales team.

WHAT WE EXPECT:

• Commercial qualification, Swiss Commercial apprenticeship, or bachelor's degree in business or economics or related field.
• 5 years of international experience in a customer service role (B2B) preferably for African markets.
• Solid understanding of international trade and logistics processes.
• Fluency in English, French and German
• Excellent communication, cultural sensitivity and ability to work in a multicultural environment.
• Empathic, problem solving, and friendly personality.
• Reliable and flexible with a good team spirit
• Proficiency in Microsoft Office Suite

WHAT WE OFFER:

• A friendly and open culture, low employee turnover and a young, motivated team
• Individual growth opportunities and flexible work arrangements (hybrid options)
• Work in an international and multicultural environment with development centers in Switzerland, France and Malaysia as well as various sales offices worldwide
• A working environment in one of the most modern and inspiring buildings in our industry with a range of attractive supplementary benefits that contribute to an optimal work-life balance

if you have any questions, feel free to reach out.

We look forward to receiving your application together with your salary expectations at