Customer Support Manager, HealthTech & NHS

Second Nature in London is seeking a Customer Support Manager to lead our frontline team, ensuring consistently excellent service across NHS contracts, B2C customers and multiple products.

You'll balance people leadership with operations, drive KPI performance, develop the team and work with Product, Ops and Tech to resolve issues.

This role offers hybrid work with 2 days in our London office, a £200/year PD budget and flexible remote options.