Customer Support Manager

About the role

As Sales Manager at Railor, you'll be the first dedicated sales hire, which means you're not stepping into a playbook, you're writing one. You'll own new business end-to-end: identifying the right prospects, running the conversations, and closing deals with mid-market companies that need real financial infrastructure to operate globally.

Responsibilities

• Own the full sales cycle - from first outreach to signed contract


• Identify and qualify new business opportunities across target verticals (e-commerce, fintechs, iGaming, Professional Services, etc)


• Build and manage a pipeline of mid-market and enterprise prospects


• Run discovery calls and product demos tailored to each prospect's use case


• Collaborate with the Account Management team to ensure a smooth handoff and strong client onboarding


• Work closely with Marketing to align on messaging, ICP, and lead generation campaigns


• Represent Railor at industry events, conferences, and networking opportunities


• Maintain accurate CRM records and report on pipeline health, forecasts, and conversion metrics

Requirements

• 3+ years in B2B sales, preferably in fintech, payments, banking, or EMI/PSP environments


• Proven track record of hitting and exceeding revenue targets


• Strong understanding of payment infrastructure - IBANs, FX, or card programmes


• Consultative selling skills - able to map complex financial products to real business problems


• Comfortable working independently and building process from the ground up


• Excellent communication skills, written and verbal

Nice to Have

• Experience selling to founders and financial executives


• Familiarity with KYB/KYC compliance processes and how they affect sales cycles


• Network in e-commerce, fintech or iGaming


• Background in early-stage or high-growth fintech environments

You'll Fit In If You

• Pick up the phone without being asked


• Know the difference between a feature and a business outcome - and sell the outcome


• Move fast without waiting for a perfect playbook

What We Offer

• Ownership from day one. You'll build the sales function, not inherit a script.


• Deep domain expertise around you. A team that knows B2B finance inside out - and closes with it.


• Competitive base + uncapped commission. Early stage means real upside.


• Grow with the company. The ceiling here is high.