Customer Support German

Job description As a Customer Support Representative, you will play a vital role in ensuring the satisfaction of the company's expanding German customer base. You will be the primary point of contact for German-speaking customers, addressing their inquiries, resolving issues, and guiding them through the ordering process.
This position is perfect for someone who enjoys helping others, thrives in a dynamic environment, and has a keen eye for detail.

• Provide exceptional customer support to German-speaking clients via phone, email, and chat.
• Effectively handle and resolve customer complaints and inquiries.
• Process customer orders and manage their accounts.
• Review customer designs and orders for quality, including spelling and grammar checks.
• Occasionally collaborate with the Dutch team, providing support as needed.
• Participate in daily team meetings and contribute to team projects.
• Utilize various software systems, including CRM and ticketing platforms.

Requirements The ideal candidate is a highly communicative and empathetic individual with a passion for customer service. You excel at problem-solving, maintain a positive attitude under pressure, and possess excellent attention to detail. Strong language skills are essential, as well as the ability to work effectively both independently and as part of a team.

• Speak German C2 and Dutch B2 (spoken and written)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Detail-oriented with excellent grammar and spelling skills
• Experience with customer support (preferred)
• Proficiency with various software systems
• Ability to work independently and collaboratively

Please note that the client is unable to provide sponsorship/work permits and is not open to relocation for this role. Working conditions

• Salary range: Depending on experience (to be discussed during the interview process)
• Flexible working hours between 24-32 per week, with the possibility of 36 or 40 hours.
• One-year contract with the possibility of extension.
• Hybrid work model (3 days in the office, 2 days from home).
• Weekend work required (at least one weekend day per month, from home).
• On-site lunch prepared by a chef.
• Barista coffee available in the office.
• Social and collaborative team environment.
• Opportunities for professional growth within a developing team.
Company description A fast-growing e-commerce company specializing in personalized products is seeking a new team member to join their office near Utrecht. Driven by a passion for celebrating special moments and create custom products. They offer a social and collaborative work environment where teamwork and dedication are highly valued. As they expand their international presence, they are looking for enthusiastic individuals to contribute to their continued success.