Customer Support Executive

The role & opportunity

We're Cryptio. We build infrastructure to bring financial integrity to the crypto economy. We've raised $26m from tier-1 investors (Point Nine, 1kx, Tim Draper, Alven, Ledger Cathay) and partner with clients like Circle, Uniswap, and the Government of El Salvador.

What you'll do

This isn't just answering tickets. It's about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations.

• Deliver fast, empathetic, effective support via Plain
• Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
• Report bugs, share feature requests, and champion the customer's voice in product discussions
• Develop deep product expertise and help teammates with best practices and workarounds
• Own projects that improve our processes, documentation, and help center experience
• Drive measurable improvements to time to resolution and customer confidence

We're looking for someone who

• Is crypto native and can walk through an on chain transaction (for example on Etherscan)
• Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed
• Communicates clearly and over communicates in remote settings, with a strong bias to action
• Has excellent customer communication skills and enjoys digging into technical details
• Is coachable, takes ownership, and shows initiative
• Bonus experience with accounting, reconciliation, or finance workflows

Why you'll love this role

• You will work with leading names in stablecoins, DeFi, and banking, helping them navigate crypto finance with confidence
• You will be more than support and act as a builder who improves our processes, tools, and customer experience
• You will collaborate with Product, Sales, and Engineering to influence roadmap and CX
• You will see a wide range of business models across the crypto economy including exchanges, custodians, wallets, foundations, miners, and gaming
• Ramp up is intense in a good way with mentorship, structured feedback, and a team that has your back

Interview process

• Talent Screen (30 min)
• Hiring Manager Interview (30 min) focused on problem solving, crypto literacy, and remote communication
• Take home case based on a realistic support scenario
• Case walkthrough (60 min) where you present your approach and thought process
• Offer

Location

• UK based, remote first with optional time in the London office

Tools

• Plain
• Linear
• Excel
• Notion
• Slack

Interested in helping institutions adopt crypto with confidence?

We'd love to hear from you.

- Cryptio