Customer Support Engineer

Customer Support Engineer

Location: Edinburgh, UK(Hybrid: 2-3 days per week on-site)
Contract Type: Inside IR35
Day Rate: Market Rate

Role Overview

We are seeking an experienced Customer Support Engineer to join our team on a contract basis.This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment.

You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite, with additional exposure to regulatory, third-party and customer-specific customisations.

Key Responsibilities

• Analyse, design, code, implement, and test GIS solutions

• Maintain documentation of the entire process and provide continuous updates to stakeholders

• Support project delivery across multiple domains and contribute to system enhancements

• Deliver high-quality GIS solutions and customer-specific customisations

• Work with regulatory and third-party product integrations

Essential Skills & Experience

• 10-12 years of hands-on experience in GIS support and development roles

• Proficiency in the latest versions of the Smallworld Product Suite (PNI / Electric Office)

• Strong hands-on experience with Magik

• Experience with Java, SQL, and Oracle

• Knowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8)

• Experience delivering customer-specific customisations and working with local regulatory or third-party products

Desirable Skills

• Understanding of the Software Development Life Cycle (SDLC)

• Experience with ESRI ArcGIS suite

• Familiarity with OpenGIS standards