Customer Support Associate

Role: Customer Support Associate

Location: Brighton, East Sussex, Hybrid

Hours: Full-time

Contract: 3-month Fixed Term Contract

Pay: £13.85 per hour

An excellent opportunity has arisen for a Customer Support Associate to join one of our longstanding clients, a growing technology-led business based in Brighton.

This is a 3-month FTC suited to an experienced customer service professional who enjoys working in a fast-paced environment. You will support customers across phone, email and live chat, resolving queries efficiently while delivering a friendly and professional customer experience.

Benefits

• Hybrid working
• 3-month Fixed Term Contract
• Friendly and collaborative working environment
• Modern Brighton office
• Opportunity to gain experience within a fast-paced, technology-led organisation
• Supportive and inclusive team culture

The Requirements

• Previous customer service or customer support experience
• Confident providing support via telephone, email and live chat
• Excellent written and verbal communication skills
• Strong administrative and IT skills
• Ability to accurately maintain customer records and update internal systems
• Excellent attention to detail
• Confident managing multiple customer queries and priorities
• Proactive and solutions-focused approach
• Ability to remain calm and professional in a fast-paced environment
• Comfortable working towards SLAs and KPIs
• Previous experience within a regulated environment would be advantageous
• Financial services or insurance experience would be beneficial but is not essential

The Role

• Respond to customer enquiries via telephone, email and live chat
• Provide timely, professional and friendly customer support
• Understand customer requirements and provide appropriate information and solutions
• Maintain accurate customer information and records on internal systems
• Support customers with account and service-related changes
• Complete associated customer administration accurately
• Work towards agreed service levels and customer support KPIs
• Identify opportunities to improve the customer journey
• Resolve customer issues using initiative and effective problem-solving
• Escalate more complex enquiries where appropriate
• Work collaboratively with colleagues across the wider business
• Provide additional administrative and customer support when required
• Follow relevant regulatory, compliance and internal procedures

If you're keen to join an exceptional team offering a collaborative environment and the opportunity to make an immediate impact within a busy customer support function, then please apply to this Customer Support Associate role below or call Chloe McCausland on between 8:30am - 5:00pm.