Customer Support Assistant

Job description: Customer Support Assistant - Red Court Care Home

Location: 27 Stanhope Road, Croydon CR0 5NS.

Salary: £26,514 - £33,712

Employment type: Permanent

Hours: 37.5 hours per week

Role overview

We make health happen. As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front of house service, maintain the highest standards of administration for the care home, and provide excellent customer service. You will support the Home Manager and wider team, ensuring smooth day to day operations and effective support across the home. Weekend work may be required.

Responsibilities

• Deliver professional, welcoming, and efficient front of house service.
• Maintain the highest standards of administration for the care home using correct systems and processes.
• Ensure smooth day to day operations and provide excellent customer service.
• Support the Home Manager and wider team.

Qualifications and Key Skills

• Experience in providing excellent customer service in a receptionist or administrative role.
• Experience of payroll administration and processing employee related information.
• Experience of administrative procedures and processes.
• Proven experience of Microsoft Office applications (Word, Excel, Outlook).
• Ability to build and maintain relationships.
• Strong interpersonal skills and ability to communicate with people of all levels, both internally and externally, by telephone and in writing.
• Attention to detail.
• Flexibility and proven ability to work on own initiative.
• Dedicated, efficient and able to manage a varied workload while working to tight deadlines.
• Strong communication skills with excellent telephone manner, always courteous.
• Ability to manage time, prioritise and organise work appropriately.

Benefits

• My Healthcare - free access to 24/7 support, remote GP appointments, physiotherapy and mental health support.
• Annual allowance of approximately £350 for Bupa healthcare products.
• Wagestream - early access to up to 40% of earned wages within minutes.
• 28 days holiday.
• Supplementary sick pay scheme beyond statutory sick pay.
• Long service rewards: e cards, extra holidays and money.
• Free meal on every shift.
• Interest free annual travel loan for public transport annual season tickets.
• Bupa pension plans.
• Parental leave for adoption, birth and co parents.
• Menopause Plan.
• Discounts at gyms and fitness facilities across the UK.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.