Customer Support & Returns Specialist

Cengage Group is seeking a Customer Service Representative to join our Customer Operations Team. You will handle returns, processing orders and customer enquiries via multiple channels, using SAP ERP and Microsoft Office tools to ensure accuracy and timeliness.

Training will be provided on Cengage products and formats, with a focus on delivering courteous, efficient service. The role requires attention to detail, data entry accuracy, and teamwork within a collaborative environment.