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Customer Support & Escalations Specialist
Posted 4 hours 15 minutes ago by HarperCollins UK
Permanent
Full Time
Customer Service Jobs
Glasgow, United Kingdom
Job Description
HarperCollins UK in Glasgow is seeking a Customer Service Agent to handle escalated enquiries and deliver professional support to customers and stakeholders. You will manage orders, respond to issues within timelines, and keep records accurate to support daily SLA targets.
The role requires proven customer service experience, strong communication, resilience under pressure, and a proactive, collaborative approach to resolving complaints and improving service quality.
HarperCollins UK
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