Customer Support Advisor

£24,999.00 (Equivalent of £12.84 per hour) Full Time - permanent 37.5 hrs a week

Be the voice of our business, ensuring that you deliver multi award-winning customer service to new and existing customers in our own innovative way

Do you have a passion for delivering outstanding customer service?

Are you confident taking orders over the phone; where you would be expected to receive in excess of 100 calls a day and be able to communicate effectively with customers using e-mail and web chat.

Would you like join our friendly team and to be the voice of our family business?

You will thrive under pressure and using great problem-solving skills will find solutions and leave the customer feeling confident to 'Leave it with us'

Hybrid working once probation period has been passed and all training has been completed.

Joining the Arthur David family will give the right person the determination to strive to deliver excellence in all they do.

• Additional Day Off for Your Birthday
• Christmas Food Hamper
• Company Events
• Company Pension
• Discounted Or Free Food
• Employee Discount
• Enhance Maternity/Paternity Benefits
• Following 2 Years' Service, Increased Annual Leave Entitlement and Company Sick Pay Scheme
• Free Parking
• Free Tea/Coffee and Fruit on Site
• Referral Programme
• Wellness Programme

Schedule:

Various shifts Monday - Friday Between 7am and 6pm

Currently 1 in 3 Saturdays and 1 in 5 Sundays.

Skills & Requirements:

• Good knowledge of Microsoft Word, Excel, Outlook etc.
• An ability to use initiative and have attention to detail
• Be able to demonstrate an aptitude for resolving customer challenges & delivering a positive outcome.
• Knowledge of, or experience of a Customer Service and sales is desirable.

Experience:

Experience gained in a Customer service environment would be fantastic, however if you are confident you possess the skills & behaviours to deliver a great service, that is all you need.

You'll need a good standard of IT skills, with experience using Microsoft Office Word, Excel and Outlook. Efficient keying skills are a strong advantage.

Product knowledge is not essential as you'll receive top notch training, have the support from our wider team, and excellent tools to help you through your shift. That said; a passion, interest or experience in Food produce' would be a great start.

Work Authorisation:

United Kingdom (required)

Ability to commute/relocate:

Must be able to get to Bishop Sutton without relying on public transport