Customer Support Administrator

Salary: Competitive + Commission

Job Title

Customer Support Administrator - Dartford, Kent (Hybrid)

Overview

We are C.P. Hart, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. As a Customer Support Administrator based in Dartford, Kent you will support key accounts by managing product ordering, purchase orders and customer queries within a hybrid office/home environment.

Responsibilities

• Managing product ordering and delivery for selected key accounts
• Placing purchase orders (P/O's) with suppliers, filing order confirmations, managing the delivery, and answering price queries
• Maintaining records of customer and supplier communications on Bistrack sales orders and P/O's notepads
• Answering customer service queries, including damage, fault, missing part and spare part requests
• Maintaining a database of customer service queries and raising replacement orders
• Coordinating a full time, permanent schedule of 37.5 hours per week, Monday Friday, hybrid working 3 days in the office and 2 days from home, 09:00-17:30 with a 1 hour break

Qualifications

• Background in sales, customer support, or trade counter
• Customer service experience
• Clear communicator on phone and email
• Proficient in Microsoft Office

Benefits

• Annual leave 24 days, increasing with length of service
• Generous pension scheme matched up to 9%
• Enhanced maternity and paternity cover
• Potential to earn bonuses
• Access to online and high street discounts
• Free access to healthcare
• YuLife app membership
• Cycle to Work scheme
• Extensive training and award winning pension and rewards package