Customer Support Administrator

This is an excellent opportunity for an individual to join a flourishing Engineering & Installation company -one of the largest and most modern in Ireland. It offers a superb chance for someone eager to advance their career and expand their knowledge within a leading organisation. The company is looking to recruit a Customer Service Specialist.

The company highly values its employees, making it an ideal place for anyone looking to further their professional growth.

Office is based in Cookstown - Permanent role - Monday - Friday role (37 hour week).

Salary

Fully Negotiable + Additional Fantastic Benefits and Perks & Progression Opportunities

Provides expert advice and support on roof window products, both before and after installation. This customer-facing role involves handling technical queries, resolving issues, and ensuring a high standard of customer satisfaction.

• Respond to customer queries via phone, email, and other channels with clear, accurate technical guidance.
• Support customers with product selection, specifications, and installation planning, including advice on regulations and best practice.
• Troubleshoot post-installation issues such as faults, installation errors, and warranty claims, escalating or arranging site visits where needed.
• Build strong customer relationships and manage expectations throughout the support process.
• Accurately diagnose and resolve technical issues, escalating more complex cases when required.
• Maintain up-to-date knowledge of products, installation methods, and technical developments.
• Undertake additional duties as required in line with business needs.

• Experience in a similar role
• Strong communication skills with the ability to explain technical information simply.
• Proven problem-solving and troubleshooting ability.
• Ability to work both independently and within a team.
• Experience using CRM systems.
• Good organisation and time management skills.
• A strong focus on delivering excellent customer service.