Customer Support

Responsibilities

• Begin your journey in one of our branches, providing face to face support to our customers.
• Learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities.
• Transition into a range of roles over time, such as helping customers over the phone from home, continuing to deliver outstanding service remotely through social media, web chat and remote advice video calls.
• Spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
• Explore a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, and opportunities to move into leadership roles.

Requirements

• One year's customer service experience.
• Honesty, genuineness and a caring attitude towards helping people with their finances (no previous financial services experience required).
• Ability to quickly build relationships to give customers a fantastic experience.
• Passion to put yourself in the customer's shoes, show empathy, act with care and integrity, taking time to resolve queries and giving customers confidence in the service you provide.
• Commitment to deliver on promises and go above and beyond for customers.
• A genuine teammate - collaborating closely with colleagues to ensure customers' needs are met.
• If located in hybrid locations, meet homeworking criteria (quiet private room at home, stable internet connection).

Core Competencies

Demonstrates strong customer service skills with a focus on empathy, relationship building and integrity. Capable of adapting to various roles within the organization while maintaining a commitment to delivering exceptional service.