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Customer Success Technical Advisor
Posted 1 hour 1 minute ago by Jobtailor
Permanent
Full Time
Other
Worcestershire, Worcester, United Kingdom, WR1 1
Job Description
Overview Responsibilities 
- Provide expert-level technical support, troubleshooting issues related to hosting, email, and other name.co.uk products.
- Resolve customer enquiries through various channels, including phone and ticketing systems, ensuring quick and effective solutions.
- Ensure customers are set up for success by guiding them through product features, configuration, and best practices.
- Identify and recommend opportunities for upselling and cross-selling relevant products or services that will enhance the customer's experience.
- Assist customers in understanding and optimising their product setups, helping them maximise value from our services.
- Collaborate closely with internal teams, including sales and product, to resolve complex technical issues and drive continuous service improvement.
- Actively contribute to achieving team sales and retention targets through effective customer interactions and product recommendations.
- Educate customers on new features or product updates, keeping them informed and engaged with our latest offerings.
- Maintain detailed and accurate records of customer interactions, issues, and resolutions in CMS systems.
- Stay updated on industry trends, product enhancements, and emerging technologies to provide up-to-date support and advice.
- Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
- Strong communication, active listening, and problem-solving skills.
- Ability to build rapport with customers and provide solutions that drive customer success.
- Familiarity with CMS and ticketing systems, and basic billing/account management processes.
- A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.
Jobtailor
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