Customer Success Specialist (Morning Schedule)

Customer Success Specialist (Morning Schedule) - Ireland.

This role is focused on delivering high-quality, personalized support to VIP and high-potential users within a fast-growing digital product environment. You will act as a key point of contact for customers, ensuring a smooth, engaging, and value-driven experience across multiple touchpoints. The position blends customer support, retention, and proactive engagement, with a strong emphasis on relationship-building and user satisfaction. You will help guide users through product features, resolve concerns, and identify opportunities to increase engagement and loyalty. Working closely with internal teams, you will contribute directly to retention strategies and customer growth initiatives. This is a dynamic, people-focused role in an international, fast-paced environment with a strong culture of ownership and impact.

• Provide high-quality support to VIP and high-value customer segments, ensuring timely and personalized communication across chat, email, and phone channels.
• Collaborate with retention and growth teams to execute engagement initiatives and improve user lifecycle performance.
• Promote product activities such as campaigns, events, and gamified experiences to increase user participation and satisfaction.
• Conduct customer interviews and gather feedback to better understand user needs, preferences, and experience gaps.
• Handle objections, resolve customer issues, and assist with verification or account-related processes when needed.
• Drive user satisfaction and conversion from lower-tier to higher-value segments through tailored communication and engagement strategies.
• Meet and maintain key performance indicators while continuously improving product knowledge and communication effectiveness.

• Fluent English (written and spoken) is essential.
• 2+ years of experience in customer success, customer support, or client-facing roles.
• Strong communication and interpersonal skills, with the ability to handle objections confidently.
• Experience in building rapport with customers and promoting additional services or features effectively.
• High level of empathy, emotional intelligence, and stress resilience in challenging situations.
• Strong time management and ability to meet deadlines and KPIs.
• Comfortable learning new tools and adapting to evolving workflows.
• Previous experience in iGaming or digital entertainment environments is a plus but not required.

• Fully remote work with a stable morning schedule (06:30-15:30 Kyiv time, Monday to Friday).
• Official employment setup with support for administrative and legal processes.
• Paid vacation days, public holidays, and sick leave for healthy work life balance.
• Comprehensive health insurance and mental health support coverage.
• Monthly flexible benefits allowance for hobbies, wellness, sports, and personal interests.
• Access to training programs, mentorship, workshops, and learning resources.
• Career development opportunities with structured performance reviews and growth planning.
• International, inclusive, and collaborative team culture with strong focus on engagement and positivity.