Customer Success Specialist: Empathy & Solutions

A customer service company in Romford is looking for a Customer Success Specialist to manage inquiries through calls and email. The role involves assisting customers with online orders, ensuring a positive experience, and representing the brand professionally. Candidates should hold a diploma or bachelor's degree and possess a minimum of B2 level English proficiency. At least six months of customer service experience is required, welcoming fresh graduates from communication fields. Strong problem-solving and communication skills are essential.