Customer Success Manager (UK)

Join OneStock: Let's shape the future of retail together! The Context

A French software vendor and European leader, OneStock develops a business critical Order Management System (OMS) for the retail industry. Our mission: unify physical and digital stocks to optimize the shopping experience and logistical performance.

Impact in Figures

• $3 billion in orders orchestrated annually.

• 10,000 points of sale connected (Dune London, Jigsaw, Hobbs ).

• Presence in 5 countries, with active expansion in the United States.

Our Work Culture

At OneStock, we prioritize efficiency and clarity. Our 150+ employees operate according to three principles:

• Agility: Short decision cycles to stay at the forefront of Retail Tech.

• Kindness: A healthy work environment where mutual aid is the norm.

• Excellence: High technical and functional standards to meet the needs of prestigious international clients.

Your Future Challenge: Customer Success Manager (CSM)

Within the Customer Success team, you ensure our customers' satisfaction and success in using our software. Your role is central: being the "voice of the customer" within OneStock, coordinating with all internal departments to drive adoption, loyalty, and growth.

Your missions, if you accept them:

• Support & Adoption: Guide customers in the use of the platform, conducting demos of new modules and features to ensure full software adoption.

• Customer Loyalty: Build long term relationships through regular strategic meetings and travel to meet customers on site.

• Growth & Expansion: Identify new needs and business opportunities (upsell/cross sell), draft SOWs and estimates, and lead proactive contract renewals.

• Advocacy & Feedback: Collect feedback for Product/R&D teams and partner with Marketing to share success stories and client testimonials.

• Operational Excellence: Monitor customer requests, keep CRM data up to date, and contribute to the continuous improvement of CSM tools and processes.

What we are looking for:

• Education & Experience: 3 4 years of experience as a CSM in a B2B Tech/SaaS environment. Experience in the retail sector is a significant plus.

• Technical Expertise: Proficiency in CRM tools, capability to perform technical product demos, and ease in coordinating with Product/Development teams.

• Soft Skills: Proactive, excellent communication and organizational skills, and a strong ability to work effectively with diverse teams.

• Languages: Professional fluency in English is mandatory. Fluency in Italian and/or French is a strong bonus.

• Location: Readiness to commute to our London office.

Why join us?

• Human sized structure: Your expertise has a direct and visible impact on the final product.

• Freedom & Balance: Remote work, flexible hours, and transparent communication.

• Team Life: Sports, yoga, afterworks all within a healthy and supportive atmosphere.

What we offer:

• Salary Package: Fixed salary plus bonuses based on collective and individual objectives.

• Benefits & Flexibility: Generous remote work policy, flexible paid leave.

• Ergonomic Equipment: PC, dual monitors, mouse, headset everything you need to work comfortably.

• Professional Development: An HR team dedicated to the growth and well being of all OneStockers.

• An inclusive corporate culture that values diversity and encourages every talent to thrive.