Customer Success Manager (EU Markets)

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we've helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we're a fast-growing team focused on making self storage better for everyone.

To support that growth, we're hiring a Customer Success Manager focused on EU markets-such as France, Spain, Germany, or Italy. You'll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.

We're expanding across Europe, and success in new markets depends on great customer experiences. You'll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.

• Onboard new customers across EU markets, guiding them through setup and training

• Support customers via email, chat, and video-especially where language or local context matters

• Build long-term relationships with your assigned accounts

• Monitor account health, usage, and risks

• Help operators get more value from Stora, surfacing opportunities and promoting key features

• Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions

• Be the voice of the EU customer-sharing insights to improve our product and service

• Fluent in English and at least one of: French, Spanish, German, or Italian

• Organised, calm, and good with people

• A great communicator-both written and verbal

• Comfortable using and explaining software

• Experience in SaaS, onboarding, or customer support is helpful but not required

• Competitive salary

• Share options

• 35 days holiday

• Private health insurance (for you + family)

• Pension plan

• Remote with optional Belfast office access

• Apple hardware

Apply via the form by 27 July 2025. We're reviewing applications as they come in and will be in touch if it looks like a match.