Customer Success Manager, Enterprise

Why BirdEye?

Birdeye is the leading agentic marketing platform for multi-location brands.

Job Type

Full-time

Description Why BirdEye?

Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations - from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level - responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2's 2026 Best Agentic AI Products list - appearing alongside the world's leading AI companies. We're expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

What You'll Be Doing

Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal.

You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!

Requirements

• Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience
• 3+ years experience in professional services or B2B account management, preferably in SaaS
• Proven ability in organization, project management, time management, and communication skills
• Knowledge of CX/SEM/SEO/advertising/social media
• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
• Experience with online subscription / SaaS products is a must
• Energetic extroverted personality-you love working with customers and are customer obsessed
• Enthusiasm for troubleshooting issues; excited to learn and use new products/features
• Ability to quickly grasp and succinctly explain technological and business concepts
• Proven track record in managing enterprise customer relationships and delivering results
• Ability to stay calm and manage clients even under adverse conditions assistant analysis We need to produce JSON with FinalAction Change. The posting has content. Determine if expired or not. Not retired. Check if any removal needed: There's no application instructions, no recruiter self-promotion, no job board stats. So content is fine. Need to see if formatting issues: Contains , etc. Input uses tags. not. No , . So disallowed tags: . Must convert to . But is if used for headings? Many headings inside tags. We need to convert headings to . Eg Job Title used to denote heading. So we must convert those to . Also convert inside other content? Eg Rotations, etc. They are headings. So we will convert to tags. Also check if any present? None. Also check if any tags? None, but we can keep as bold if used? But there's no . Also need to check if any runs of two consecutive
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