Customer Success Manager Cyber

Come and join the Littlefish team!

Work location: Nottingham or Sheffield (Hybrid)

Salary: Up to £50,000

Must be eligible for SC Clearance (UK resident for the last 5 years)

Here at Littlefish Group, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you'll be getting up to day-to-day:

This is an opportunity for a capable Customer Success Manager to take ownership of customer relationships within our Cyber department, supporting the effective delivery and ongoing performance of contracted cyber services.

This role goes beyond customer engagement and satisfaction. You'll help ensure cyber services are managed effectively, commitments are met, risks and issues are visible, and customers continue to receive value from their partnership with Littlefish Group.

You'll work closely with customer stakeholders and internal Cyber teams, bringing together service management, commercial awareness and clear communication. You'll lead service reviews, coordinate actions, support continual improvement and maintain a clear view of account performance.

We're looking for someone who can build credible customer relationships, stay close to the detail and work collaboratively across teams to keep services and commitments on track.

What you'll be doing:

Owning day-to-day customer relationships and maintaining oversight of contracted cyber services
Leading customer service reviews and governance meetings
Monitoring service performance, risks, issues, contractual commitments and commercial outcomes
Working with Cyber and wider internal teams to resolve issues and drive practical improvements
Identifying opportunities to improve the customer experience and strengthen service value
Coordinating account-aligned teams through a Matrix structure

We need a candidate with:

Experience managing contracted IT or cyber services within a managed-services environment
The ability to build trusted relationships with customer stakeholders
Good commercial awareness, including an understanding of billing, profitability and contract performance
A practical understanding of ITIL principles, supported by relevant accreditation
Experience supporting service reviews, managing risks and issues, and driving continual improvement
Strong analytical, communication and presentation skills
The confidence to coordinate teams, manage escalations and challenge constructively

What can we offer you?

Referral bonus scheme of £1000 when you successfully refer a friend.
Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
Casual dress policy
Company Pension Scheme
Company social events
25 days annual leave plus public/bank holidays
Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).