Customer Success Manager (£70,000 - £80,000 + OTE) at Hook

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network

The next step is to speak to Jack .

Job Title

Customer Success Manager

Salary

£70,000 - £80,000 + £30,000 OTE

Company Description

Hook - Series A AI startup backed by Balderton Capital and Lightspeed.

Job Description

Join a high-growth AI company redefining revenue prediction and customer loyalty. As a Customer Success Manager, you will partner with fellow CS professionals at leading global startups to drive value realization and strategic growth. This role blends technical depth with commercial ownership, offering a unique opportunity to shape the future of the CS discipline.

Location

London, UK

Why this role is remarkable

• Partner with customers who are CS professionals themselves, requiring a high level of strategic credibility and industry depth.
• Join a Sifted-ranked top 100 fastest-growing startup backed by Tier-1 investors like Lightspeed and Balderton Capital.
• Influence the product roadmap directly by working at the intersection of AI, machine learning, and proactive customer growth strategies.

What you will do

• Own the end-to-end customer lifecycle including strategic onboarding, value realization, and leading all renewal and expansion conversations.
• Act as a technical subject matter expert, coaching customers on platform integrations and data-driven best practices to ensure adoption.
• Collaborate cross-functionally with Hook's Product and Engineering teams to translate customer feedback into scalable platform enhancements.

The ideal candidate

• 3-7 years of experience in Customer Success or Account Management within a B2B SaaS environment, ideally with a commercial track record.
• Strong technical aptitude with the ability to explain complex software and integrations to both technical and executive stakeholders.
• Highly organized and proactive professional who thrives in fast-paced Series A environments where playbooks are actively being built.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1: Visit our website .

Step 2: Click 'Talk to Jack'.

Step 3: Talk to Jack so he can understand your experience and ambitions.

Step 4: Jack will make sure Jill (the AI agent working for the company) considers you for this role.

Step 5: If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.

Step 6: If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.