Customer Success Manager

Responsibilities

• Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are 'launched' on optimal terms
• Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
• Owning the client journey from sale to renewal (and beyond)
• Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
• Creating opportunities for revenue growth
• Ensuring clients renew on same or better terms
• Using all data and relevant resources to create compelling client stories to amplify our success

Requirements

• We're looking for great characters with the right attitude and aptitude.
• Min 2 years' experience in a similar role B2B role (Customer Success, Account Management, Customer Service) in SAAS/Tech
• Being able to handle a range of different tasks so being organised will be key with strong administration skills
• Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
• Ability to work independently and thrive in a process-driven, task-orientated, team environment
• Comfortable producing reports and data analysis
• Quick and capable learner, thirst to be an expert in your field
• Evidence of establishing and maintaining exceptional client relationships that fuel growth
• Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
• Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital world
• 2-5 years experience of working in SAAS/Tech start up is highly desirable

Core Competencies

Demonstrates expertise in client onboarding and account management within the SAAS/Tech industry, focusing on client satisfaction, revenue growth, and effective communication. Proficient in data analysis and report generation to support client success and relationship building.

Highest-signal resume keywords

• Client Onboarding
• Account Management
• Data Analysis
• B2B Customer Success
• SAAS/Tech Experience

Hard Skills

• HTML
• WordPress
• Data Analysis
• Report Generation
• Administration Skills

Soft Skills

• Confident Communicator
• Organizational Skills
• Time Management
• Relationship Building
• Enthusiastic Attitude

Industry Keywords

• SAAS
• Tech Start Up
• Client Journey
• Revenue Growth
• Accessibility
• Diversity
• Inclusion