Customer Success Manager

Customer Success Manager Account Management Remote - United Kingdom The Role

HubSpot is looking for a Customer Success Manager who is interested in leading with AI to deliver customer value, build long lasting relationships, and help customers unlock their full HubSpot potential to achieve their goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

This role is open for work from our London Office, Flex, or Remote in the UK.

What you'll do

• Manage 150-180 customer relationships, from new to long time users.
• Work with customers regularly to understand their goals and align them with the necessary resources to achieve them.
• Partner with different teams at HubSpot to solve for the customer, including onboarding, upsell/cross sell, and renewals, while getting to know HubSpot's software in depth.
• Handle both proactive and reactive work, including 4-5 scheduled deep dive meetings per day to review progress and recommend strategies.
• Promote the growth of the install base by uncovering, scoping and qualifying opportunities for additional HubSpot products and services.
• Understand technical roadblocks and recommend solutions for implementation and core integrations.

Required Skills

• Fluency in written and spoken English.
• 2+ years of experience in a client facing or account management role.
• Business savvy with consultative, problem solving, and issue resolution skills.
• Strong knowledge of the media/digital landscape.
• Motivated self starter with a hunger to learn and a track record of results under demanding expectations.
• Super organised, quick learner who works well under pressure.
• Strong negotiation skills and capability to navigate financial conversations, including cancellations.
• Ability to build and maintain relationships, manage expectations, and identify issues requiring escalation.
• Knowledge or aptitude for Loop Marketing, AEO, and LLM.
• Support ongoing partner relationships to maximise acquisition, retention, and upsell rates.

Accommodations

If you need accommodations or assistance due to a disability, please reach out to us.

Equal Opportunity Statement

HubSpot, Inc. is an equal opportunity employer. We take affirmative action to ensure equal opportunity for all candidates. Regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status or any other protected characteristic, we consider all qualified applicants.

Legal Notes

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.