Customer Success Manager

About the Role

Help our event organizers succeed by providing exceptional support and guidance. You'll be the primary point of contact for key accounts, ensuring they get maximum value from our platform.

What You'll Do

• Manage relationships with key event organizers
• Onboard new customers and ensure successful adoption
• Identify upsell and expansion opportunities
• Gather customer feedback and advocate internally
• Create customer education resources

What We're Looking For

• 3+ years in customer success or account management
• Strong communication and relationship building skills
• Problem solving mindset and proactive approach
• Experience with CRM and support tools
• Ability to manage multiple accounts simultaneously

Nice to Have

• Experience in events or hospitality industry
• Knowledge of ticketing platforms
• Experience with enterprise customers
• Data analysis skills

Benefits

• Competitive salary with equity options
• Flexible hybrid working arrangement
• 25 days annual leave + bank holidays
• Commission on expansions
• Free tickets to partner events