Customer Success Manager

What is the position about?

In this role, you will join LTPlabs at a pivotal moment. This is a new position within the company, created to ensure excellence beyond project delivery and to strengthen long-term client partnerships.

As a Customer Success Manager, your mission begins after a project has been developed and delivered to the client. You will lead the transition from the project phase to the post-delivery phase, ensuring that Analytics & AI solutions are successfully adopted, generate sustained impact and continue to evolve according to client needs.

You will play a critical role in safeguarding the quality, performance and perception of our deliverables once the initial project cycle ends. This position is fundamental to maintaining our standard of excellence over time and reinforcing our reputation as a trusted Analytics & AI partner.

As this is a new function at LTPlabs, you will also have the opportunity and responsibility to help structure the Customer Success area, define processes, shape best practices, and build scalable approaches that will support our future growth. We are looking for someone with the ambition to build, improve, and leave a lasting mark on how we manage long-term client success.

What will you be doing in your day-to-day?

• Participate in the transition from project delivery to post-implementation support, ensuring a smooth handover and strong alignment with the client and project teams.
• Act as the main point of contact after go-live, maintaining close, professional, and trust-based relationships with key stakeholders.
• Ensure continued value realization from delivered solutions by monitoring performance, adoption and business impact.
• Diagnose client challenges in a structured manner, resolving what is within your scope, and knowing when and how to involve the right internal teams for more complex topics.
• Be fully accountable for the end-to-end management of client issues, ensuring proper prioritization, SLA compliance, internal coordination and full visibility for the client.
• Coordinate with project, tech and delivery teams to guarantee sustained quality and continuous improvement of deliverables.
• Manage multiple workstreams simultaneously, setting priorities effectively in a dynamic and demanding environment.
• Contribute to defining governance models, frameworks and success metrics for the Customer Success function at LTPlabs.

Who are you?

• 2-3 years of experience in Customer Success, Account Management or similar client-facing roles, ideally in product or technology-driven companies.
• Strong client orientation, with proven ability to build trusted, long-term and professional relationships.
• Resilient and highly organized, capable of managing multiple priorities while maintaining clarity and focus.
• Comfortable navigating Analytics & AI topics, with the ability to understand technical concepts and translate them into business impact.
• A structured problem-solver with a strong sense of ownership and accountability, especially when managing client issues and ensuring SLAs.
• Motivated by building and structuring new areas, with the ambition to help shape processes and elevate standards.
• Excellent communication skills in Portuguese and English, with a polished and professional presence.

What do we offer?

• Flexible Scheduling and remote option
• Annual Bonus
• Health Insurance plan
• Extra Vacation Days
• Training opportunities and personalized career development plan
• Telecommunications plan and plafond to buy your own smartphone
• Inviting office with game breaks, snacks, fruit, tea and coffee
• A lot of social and off-site activities including dinners, sports, quizzes and beer Fridays

Equal Opportunities

At LTP, we are committed to creating a diverse and inclusive workplace. We strongly encourage people from all backgrounds, ways of thinking and working to apply. We are committed to including everyone regardless of their race, disability, age, gender identity, sexual orientation, and religion.