Customer Success Manager

Are you a multilingual Customer Success Manager who loves helping customers adopt SaaS products, drive results, and renew with confidence?

We're hiring a Customer Success Manager to join a fast growing AI software company transforming the automotive retail experience through AI powered video. This role is ideal for someone who thrives in a scale up environment, enjoys owning onboarding through renewal, and can build trusted relationships across a diverse European customer base.

About the role

As a Customer Success Manager, you'll act as the trusted post sale partner for a portfolio of customers. You'll own onboarding, training, adoption, engagement, and renewals - ensuring clients consistently achieve value and see measurable impact from the platform.

You'll work closely with Sales, Product, Creative, and Support to align customer needs with delivery, surface product feedback, reduce churn risk, and strengthen long term account health.

What you'll be doing:

• Lead onboarding for new customers, ensuring smooth activation and early value delivery
• Own proactive account management across a portfolio of customers
• Drive platform adoption through training, enablement, nudges, and 1:1 support
• Monitor account health using usage data, customer feedback, and CSAT/NPS signals
• Own renewal success and proactively manage churn risk
• Partner with internal teams to resolve customer issues quickly and effectively
• Collaborate with Product to surface feedback and help prioritise improvements
• Support campaign launches in partnership with Creative and Customer Experience teams
• Track key success metrics and report account status internally on a regular cadence

What we're looking for:

• 3+ years of experience in Customer Success, Account Management, or Client Services within SaaS or a tech environment
• Strong communication and relationship building skills across multiple stakeholder levels
• Confidence running onboarding, training, and adoption programmes
• Strong organisational skills and the ability to manage multiple accounts with competing priorities
• Comfort using CRM tools (e.g., Salesforce), dashboards, and product usage data
• A proactive, curious, and empathetic approach with strong customer first instincts
• Fluency in English, French, and Italian (Spanish is a bonus)

Nice to have:

• Experience working in automotive, retail, marketplaces, or video/creative SaaS
• Experience working in high growth start up or scale up environments
• Exposure to renewals, churn prevention, or customer lifecycle strategy

What's on offer:

• A high ownership role with clear impact on customer outcomes, retention, and growth
• Flexible working (UK hybrid or remote across Europe)
• Training, mentorship, and development opportunities as the company scales
• Competitive compensation, benefits, and generous paid time off (including a birthday day off)
• A collaborative environment where customer success is central to the business

If you're a driven Customer Success Manager who enjoys owning the full customer lifecycle and building strong long term relationships across Europe, we'd love to hear from you.Apply now, or email Jack Baxter -