Customer Success Manager

Job Title: Customer Success Manager

Location: London, (Bishopsgate) - Hybrid (3 days WFH, 2 days on site)

Salary: Up to £48,000

About the Role:

As a Customer Success Manager, you'll be the bridge between clients and internal technical teams, ensuring seamless integration, onboarding, and long-term satisfaction. You'll manage integration support cases, monitor performance, and proactively resolve challenges to keep clients engaged and successful.

Company:

This company are a global Ai focused consultancy shaping the future of their industry. They blend deep actuarial expertise with Ai to help their clients grow sustainably. With over a dozen offices across the EMEA and US offices, they champion diversity, collaboration, and are at the forefront of consumer-centric tech in their industry. They are making a real impact on their industry worldwide.

Responsibilities in this role include:

• Define and align project goals, scope, budget, and resources with all stakeholders.
• Lead and manage the full life cycle of integration-related support cases
• Serve as the primary liaison between clients and internal teams
• Collaborate with implementation teams to ensure smooth onboarding and effective handover of integration cases.
• Monitor integration health, usage patterns, and support trends to mitigate risks.
• Maintain detailed documentation of integration scenarios, resolutions, and key learnings
• Support change management efforts when clients modify systems or workflows
• Lead end-to-end digital projects, ensuring alignment with strategic business objectives and successful delivery.
• Oversee SaaS solution implementation and life cycle management
• Collaborate with cross-functional technical teams
• Communicate effectively with stakeholders, translating complex technical requirements into clear business insights.

Requirements:

• Strong understanding of software integration, APIs, and cloud-based platforms.
• Proven experience in SaaS project management and customer success.
• Experience with Agile methodologies or structured project management (eg, V-Model).
• Proficiency in Jira, Confluence, SharePoint, and Power BI.
• Fluent in English and French (Spanish is a plus)

Benefits

• Competitive Salary (up to £48K)
• Hybrid working arrangements (3 days WFH)
• Health insurance
• Bonus scheme policy

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