Customer Success Manager

• Rare key account management and renewals role
• A business that is making strides in a competitive marketplace

About Our Client

This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service.

Job Description

• Manage the end-to-end customer renewal process efficiently and effectively.
• Build and maintain strong relationships with existing clients to ensure satisfaction and retention.
• Prepare and present renewal proposals to clients, addressing any queries or concerns.
• Collaborate with the sales and support teams to optimise customer experiences.
• Identify opportunities for upselling or cross-selling additional products or services.
• Maintain accurate records of all renewal activities in the company's CRM system.
• Analyse customer feedback to improve service offerings and processes.
• Stay updated on industry trends to provide informed advice to clients.

The Successful Applicant

A successful Customer Success Manager should have:

• Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services.
• Strong interpersonal skills and the ability to build long-term client relationships.
• Proficiency in using CRM systems and other relevant software tools.
• Excellent communication and negotiation skills.
• A results-driven mindset with a focus on customer satisfaction.
• Knowledge of the Birmingham market is a plus.

What's on Offer

• Competitive salary in the range of £45000 to £55000 per annum + Bonus - dependent on experience
• Comprehensive pension scheme to support long-term financial planning.
• Remote working options for increased flexibility and work-life balance.
• Opportunity to work in a growing and innovative technology and telecoms company.
• Supportive and collaborative company culture.