Customer Success Manager

Role: Customer Success Manager

Location: Bradford (Hybrid 1-2 days a week in office)

Type: FTC - 12 months

Are you passionate about building strong client relationships and delivering impactful software solutions? My client are looking for a Customer Success Manager to join their team for maternity cover for a 12 month FTC and help their clients achieve their goals through exceptional service and strategic support. There could be a strong possibility of turning permanent depending on workload and other factors.

As a Customer Success Manager, you'll be the trusted advisor for a portfolio of clients ensuring smooth onboarding, successful project delivery, and long-term satisfaction.

You'll:

• Lead onboarding and product adoption
• Manage complex software implementation projects
• Build and grow client relationships
• Identify upsell and cross-sell opportunities
• Collaborate with internal teams to drive customer success
• Monitor performance and customer health metrics
• Handle renewals and contract discussions
• Represent the company at events and webinars

Experience:

• 1-2 years' experience in project or product management
• Experience in a fast-paced, software-focused environment
• Strong communication and stakeholder management skills
• A proactive, customer-first mindset
• Ability to manage multiple priorities and drive results

Salary is paying up to £38,000 with attractive benefits and 25 days annual leave.

If you're ready to make a real impact and grow your career in customer success, we'd love to hear from you.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.