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Customer Success Manager
Posted 1 day 17 hours ago by Vivid Resourcing
About Them: I'm currently working with a fast-growing SaaS company dedicated to providing innovative solutions that enhance internal communications. With a focus on delivering exceptional value, they empower our clients to achieve their goals through our cutting-edge technology and outstanding support.
Position Overview: They are seeking an experienced Customer Success Manager to join their dynamic team. In this role, you will be responsible for ensuring their clients derive maximum value from the products and services. This is an exciting opportunity for a driven professional to grow into the Head of Customer Success as they expand their operations.
Key Responsibilities:
- Serve as the primary point of contact for clients, building strong relationships and understanding their needs.
- Onboard new clients and ensure a seamless integration of our solutions into their operations.
- Monitor client usage and engagement, proactively identifying opportunities for upselling and product expansion.
- Provide ongoing training and support to clients, ensuring they maximize the value of our products.
- Collaborate with cross-functional teams to address client feedback and improve product offerings.
- Analyze customer data and metrics to drive retention and satisfaction strategies.
- Develop and implement customer success plans that align with client objectives and business goals.
- Assist in building and scaling the Customer Success team as the company grows.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- 3+ years of experience in customer success or account management, preferably in a SaaS environment.
- Proven track record of managing client relationships and driving customer satisfaction.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Self-motivated with a passion for helping clients succeed.
- Experience in building processes and strategies for customer engagement is a plus.
- Dutch native with fluent English and French being a big plus.
What We Offer:
- Competitive salary and benefits package.
- Flexible hybrid working environment. (2 days a week in office).
- Opportunities for professional growth and advancement within the company.
- A collaborative and innovative culture where your contributions are valued.
- The change to grow into a lead role at the company.
