Customer Success Manager

Why N-able

IT doesn't get better than this! N-able isn't just another software company - we're going places, and we'd love for you to be a part of that journey. With N- ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!

As a member of the Customer Success team

The CSM is the primary relationship holder between N-able and our partners. Leveraging their customer service experience, industry knowledge, and relationship-building skills, the CSM will work with partners to ensure they are achieving value with their existing subscriptions, drive new product adoption, and achieve retention targets by delivering a best-in-class customer experience.

What You'll Do

• Act as the primary relationship holder and point of contact for partners in a defined territory.
• Impact retention rate; increase product adoption and ensure partners are using N-able best practices.
• Drive awareness of N-able suite of product offerings and identify new opportunities.
• Identify at-risk customers and turn their experiences around.
• Proactively identify opportunities to increase customer value.

What You'll Bring

• Experience in account management, sales, or customer service in the software industry.
• Understand how to engage and excite an audience.
• Creative problem-solving skills.
• Team-focused mindset and ability to openly share knowledge with others.
• SaaS experience is an asset.
• Experience with Salesforce, Tableau, and Outreach.

Purple Perks

• Medical, dental, and vision coverage.
• Generous PTO and observed holidays.
• 2 Paid Volunteer Days per year.
• Employee Stock Purchase Program.
• Fun-raising opportunities as part of our giving program.
• N-ablite Learning - a custom learning experience as part of our investment in you.
• The Way We Work - our hybrid working model based on trust and flexibility.

About N-able

At N-able, Inc . (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites-a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.