Customer Success Manager

A little bit about us

We make life more affordable.

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We're always innovating and driving our SHARP values to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion

At Pion, inclusivity, diversity, and respect are at our core. We value accountability and are fully transparent about our ED&I efforts-our commitments and internal stats are open for all to see. Our culture is shaped by our people, and it's all part of life at Pion.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and all applications are welcome, even if you don't think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at .

About the role

As a result of our success and growth, we are looking for a Customer Success Executive to join us. You'll work alongside our go-to-market teams to grow, retain, and care for well-known brands such as Asos, Gymshark, Lego, and many more!

Responsibilities include:

1. Supporting the account management team in demonstrating the value our products bring to clients' businesses.
2. Conducting kick-off calls to ensure new clients understand our value proposition.
3. Updating clients on progress through monthly and quarterly reviews to maintain accountability and align with their strategic goals.
4. Implementing and managing success plans.
5. Identifying brands at risk of churn and planning to mitigate issues.
6. Recognizing opportunities for expansion.
7. Conducting campaign reviews to set goals, analyze data, and suggest optimizations for further growth.

A little about you

We'd love to hear from you if you have:

• Experience working across multiple product lines.
• Ability to analyze data and metrics regularly to inform decisions.
• Experience recommending and implementing program optimizations.
• Ability to identify and generate opportunities for expansion and upselling.
• Experience managing multiple stakeholders.
• Affiliate experience is preferred but not essential.

Life at Pion

Here are some reasons why Pion is a great place to work:

• Competitive salary.
• 30 days annual leave plus bank holidays.
• Accredited 'Great Place To Work' in three categories.
• Hybrid working model, allowing collaboration in the office and remote work three days a week.
• Flexible working hours (start between 8am and 10am).
• Focus on welfare, including gym memberships, wellness challenges, mental health support, and health cash plans.
• Partnership discounts with major brands like Google, Apple, GymShark, Domino's, and Uber.
• Commitment to personal development with learning budgets, coaching, and career progression plans.
• £200 home office setup allowance.

Want to learn more? Visit our career site for all you need to know about starting a career with Pion.

Due to high application volumes, we can only respond to shortlisted candidates. By applying, you agree that Pion may collect and process your personal data as described in our Applicant Privacy Notice.