Customer Success Manager

Customer Success Manager - SaaS (Construction & Engineering Knowledge)
Location: Remote UK
Type: Part Time - 3 days per week

Overview:
A growing SaaS company is seeking a proactive Customer Success Manager

This role is ideal for someone with experience supporting software solutions in the construction or engineering sector. The CSM will act as a trusted advisor to clients, ensuring they get the maximum value from the platform through expert guidance, training, and hands-on support.

Key Responsibilities:

Client Engagement

• Serve as the primary point of contact for a portfolio of clients.

• Build strong, long-term relationships

• Proactively guide customers through onboarding, adoption, and ongoing usage of the platform.

Technical Support & Implementation

• Assist with platform configuration and implementation tailored to client needs.

• Diagnose and resolve technical issues, working with internal teams as needed.

• Collaborate with the product and development teams to feedback client insights.

Training & Enablement

• Deliver tailored training sessions, workshops, and webinars.

• Develop and maintain documentation, FAQs.

Data & Insights

• Monitor usage and engagement metrics to identify risks and opportunities.

• Provide regular client health reports and strategic recommendations.

Cross-Functional Collaboration

• Partner with Sales for smooth customer onboarding and renewals.

• Share product feedback and suggestions with internal stakeholders to enhance service delivery.

Qualifications & Experience

• Degree in Engineering, Computer Science, or a related technical discipline.

• Prior experience in customer success, technical support, or account management.

• Exposure to the construction, engineering, or infrastructure sectors is highly desirable.

Technical Skills

• Understanding of SaaS products, implementation, and troubleshooting.

• Ability to translate technical information into practical guidance for end users.

• Customer-first mindset with a proactive, solution-oriented approach.

Bonus:

• Spanish language skills would be an advantage.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: