Customer Success Manager (12 month FTC)

As a Customer Success Manager, you will be the primary post sale partner for a portfolio of B2B customers. Your focus will be retention and long term value realization - ensuring customers adopt, engage, and renew with confidence.

You are proactive, organized, and commercially savvy. You don't wait for churn signals - you anticipate them. You don't just manage accounts - you drive outcomes.

What You'll Do

• Own the end to end lifecycle for your book of business, driving successful renewals through proactive planning, forecasting, and negotiation
• Build and execute renewal strategies 90-120 days in advance, identifying risks early and partnering cross functionally to ensure seamless execution
• Develop strong relationships with key stakeholders, aligning on measurable success metrics and desired business outcomes
• Monitor product usage and engagement, proactively addressing adoption gaps to ensure customers realize clear ROI
• Lead business reviews and strategic check ins to reinforce value, strengthen alignment, and surface growth opportunities
• Identify and mitigate churn risk using data driven insights, executing mitigation plans and escalating when necessary
• Maintain clear documentation of account health, risks, and blockers while advocating for customer needs and sharing feedback internally

What We're Looking For

• 3 5 years in Customer Success or a similar client facing role in a B2B SaaS environment
• Proven experience owning renewals and retention metrics
• Strong commercial instincts and comfort leading contract conversations
• Ability to interpret usage data and translate it into action
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail

Nice to Have

• Experience in a high growth startup environment
• Experience managing mid market or enterprise accounts
• Familiarity with CRM and CS platforms (Salesforce, Gainsight, etc.)

What we offer:

• Competitive salary
• Fully covered private health insurance
• Paid parental leave
• Generous paid time off
• Flexibility to work from home Mondays and Fridays (unless posted as a full remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• 75 Euro per month lifestyle stipend to spend on fitness and other activities
• Winter Break - our offices are closed from Christmas to New Year's Day!

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