Customer Success Manager - Technical

Ready to Redefine Customer Success in Deep-Tech

Are you a Customer Success Manager who thrives at the intersection of technology and people? If you love solving challenges, get energised by software engineering environments, and want to be part of a close-knit, high-achieving team - then this could be the role you have been looking for.

About the Opportunity

You'll be joining a deep-tech start up that's powering the world's most advanced tech companies. Think: small, collaborative team. Big, complex product. Global reach. Shaping the future of software development - and you'll be at the heart of helping customers extract every ounce of value from this pioneering tech.

Why you'll love this:

• Work hands-on with brilliant engineers and top-tier global tech companies
• Drive customer success and real results (happiness, retention, growth)
• Be proactive and bring fresh energy to a collaborative, ambitious team
• Enjoy a dynamic hybrid role in Cambridge
• Global travel, a great package with stock and one of the best company cultures in Cambridge with plenty of growth

What you bring:

• Experience as a Customer Success Manager and working alongside software engineers / developers
• Confidence working with software products and technical end-users
• Empathy, resilience, and a genuine focus on helping customers win
• Great at building relationships and making things happen