Customer Success Manager - Permanent contract - Hybrid

Belgium ️ Full time ️ Energy

As Customer Success Manger, you are responsible for onboarding & sustained adoption of our SaaS platform by customers and own customer the customer journey & satisfaction. You act as a strategic advisor to clients, guiding them through implementation & change. You proactively build and maintain strong, trusted relationships with key customer stakeholders.

Your role

• Lead onboarding and implementation, coordinating internal teams (Product, Support, Implementation, etc.) to deliver a unified customer experience

• Act as the primary point of contact during onboarding and early adoption and as the voice of the customer internally

• Follow account & project financials in close collaboration with project managers

• Monitor early usage metrics to ensure engagement and value realization

• Ensure support & issue resolution

• Contribute to scoping, budgeting and planning during presales phases.

• Ensures alignment with the customer's business goals and timelines

• Promote an adopt mindset, leveraging both business knowledge & product knowledge to enforce standard product adoption and avoid/minimize customization

• Monitor proactively account health and proactively identify risks or growth opportunities (upsell/cross-sell)

• Educate clients on new features, product updates, and best practices

• Support renewal and expansion processes in partnership with Account Management

Your experience

This role requires a combination of business and technical understanding, leadership, financial acumen and excellent communication skills to manage complex SaaS projects:

• 8+ years of experience as a Customer Success Manager in a SaaS environment

• Trusted Advisor Mindset: Builds credibility with senior stakeholders, guides them through complexity and challenges constructively when needed

• Customer Empathy: Listens deeply, understands pain points and adapts approach to customer context

• Clear Communicator: Able to translate technical topics into clear business conversations; comfortable running executive meetings

• Problem Solver: Proactively seeks solutions and leverages internal networks to get things done

• Cross-Functional Leader: Navigates across Product, Engineering, Sales, and Support to align efforts around customer success

• Outcome-Oriented: Focused on delivering measurable value and helping customers realize impact, not just adoption

• Strong intellectual curiosity and eagerness to understand the existing product & customer pain points

• Ability to be hands on, dig deep into product features and challenge implementation team

• Self-starter attitude with the initiative to learn the product from all angles - technical, user, and business

• Strong project management skills

• Proficient in English and at least 1 of the following languages: Dutch, French

About us

At Verity, we empower energy and water companies to operate with greater agility, financial control, and customer-centricity in a rapidly evolving utility landscape.

Our cloud-native SaaS platform enables the design of innovative products, implemen-tation of dynamic pricing, and execution of real-time financial transactions , turning granular operational data into actionable insights and capabilities.

Specifically built for the needs of energy and water providers, Verity supports flexible product configuration, real-time billing and next-generation data integration.

Utilities use Verity to respond faster to regulatory and market changes, manage mar-gins across the full product lifecycle, reduce dependency on custom development or consulting-heavy solutions and strengthen collaboration across customers, partners, and flexibility markets.

Our mission is to equip energy and water companies with the tools they need to cre-ate long-term value, both for their customers and for the energy system as a whole.

Verity integrates easily with existing IT and (behind the) meter infrastructures, offering scalable, cloud-native capabilities with a strong focus on usability and extensibility.

Our vision is an energy and water sector that's adaptive, customer-driven, and pre-pared to lead, not follow, the transition ahead.

Why work with us?

A mission with real impact: we're tackling one of the most urgent challenges of our time - the transition to clean, reliable, and equitable energy. Your work will directly contribute to this transformation.

A product built for real-world change: our solution is reshaping how utilities operate - by turning granular operational data into real-time insights and capabilities. Innovation isn't just encouraged; it's essential.

A team that values expertise and initiative: you'll collaborate with talented people who believe in combining technical excellence with purpose-driven work.

A flexible, modern work environment: we embrace remote-friendly policies, flexibility and a healthy work-life balance. We care about results - not micromanagement.

Opportunities to grow: as we scale, so do you. We support the freedom to shape your role.

Here are some other benefits you will get by joining us:

Great remuneration (+ extra advantages)

Mobility budget or company car (only second hand for a limited environmental impact)

Ponctual group training courses

Flexible work arrangements and home working possibilities

Fun working environment with supportive colleagues

Regular off-site events and after-works

Work for a company that has a positive impact on the society